Last Updated: [Date]

At [Your Online Course Site] (“we,” “our,” or “us”), we strive to provide high-quality educational content and a positive learning experience. We understand that there may be circumstances where you may need to request a refund. Please read our refund policy carefully to understand your rights and the process for requesting a refund.

1. Refund Eligibility

1.1 Courses We offer a [number of days, e.g., 30-day] money-back guarantee for our online courses. If you are not satisfied with a course, you may request a refund within [number of days, e.g., 30 days] from the date of purchase.

1.2 Subscription Services For subscription-based services, refunds are only available for the first billing cycle. Subsequent billing cycles are non-refundable.

1.3 Bundled Products If you purchase a course as part of a bundle, the entire bundle must be returned to qualify for a refund.

2. Non-Refundable Items

The following items are non-refundable:

• Courses purchased at a discounted rate or during a sale
• Courses where a significant portion (e.g., more than 50%) has been completed
• Downloadable materials or digital products that have been accessed or downloaded
• Private coaching or consultation sessions

3. How to Request a Refund

To request a refund, please follow these steps:

3.1 Contact Us Send an email to [Your Email Address] with the subject line “Refund Request – [Course Name]” and include the following information in the body of the email:

• Your full name
• The email address used to purchase the course
• The order number or transaction ID
• The reason for the refund request

3.2 Processing Time We will review your refund request and notify you of the approval or rejection of your request within [number of days, e.g., 7 business days]. If your request is approved, we will process the refund to your original method of payment. Refunds typically take [number of days, e.g., 5-10 business days] to appear on your statement, depending on your payment provider.

4. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account or credit card statement again.
• Contact your credit card company or bank; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Refund Policy periodically to stay informed about our policies.

6. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: [Your Email Address]
• By visiting this page on our website: [Your Contact Page URL]
• By phone number: [Your Phone Number]
• By mail: [Your Physical Address]

Thank you for choosing [Your Online Course Site]. We appreciate your trust in our educational offerings and are committed to your satisfaction.